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Abstract

NCF-Care: Guidance And Testing Support System

Authors: Mariella Yricka B. Sanoy & John Keneth D. Francisco

NCF-Care is a web-based application that focuses on the development and improvement of the services of the guidance and testing center to provide an effective and convenient actions and promotes an online counseling program for the students and guidance counselors. It was developed to give advice and assistance that would be a significant endeavor to promote a good work environment in the workplace of the guidance counselor and provide mental health support for the students.

The agile methodology and descriptive-evaluative method employed to collect information through survey-questionnaire, observation, and Interviews for the continuous improvement and development of the NCF Care. Aside from that, using the purposive sampling technique, one hundred forty-three (143) students of the College of Computer Studies department, and nine (9) counselors from the Guidance and Testing Center of the Naga College Foundation, Inc. were selected as respondents of the study who were considered to have the same characteristic of being a customer of the system.

The Guidance and Testing Center was using a variety of methods to disseminate Information, including social media platforms, phone inquiries, on- site or direct inquiries, and frequently deploy other procedures, specifically amid the Covid-19 pandemic to help and assist the students. However, these methods were found out having some issues in counseling, record keeping, and year-level examination process of the guidance and testing center. In response to the issues encountered, the researcher proposed and developed an online counseling system for the guidance and testing center that provides individual inventory and counseling service to those students amidst the pandemic and in the new normal setup, and also it provides paperless transactions where all information is being handled digitally. The NCF-Care was tested by one hundred fifty-two (152) respondents who were composed of students from the College of Computer Studies and counselors of the Guidance and Testing Center, as part of the software testing and evaluation in terms of functionality.

As a result, most counselors and students of the Naga College Foundation preferred online support over the internet amidst the pandemic. NCF Care has the possibility to help the current process of the Guidance and Testing Center on information dissemination in the future.

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